FAQ

1. If you forget your password, or need to reset your password for your new account. Click the link "Forgot password"

2. Enter the email address that is associated with your account.

3. If your email address is found in our system, you will receive an email with a link to reset your password.

4. Check your inbox for an email to reset your password. Click the link in the email to reset your password. If you don't see the email in your inbox don't forget to check your spam folder.

5. Enter the new password for your account.

6. You will see a notification that your password has been updated.

7. Login using your email and new password.

To order Follow these steps.

1. Go on our website.
2. Login.
3. Browse products and add products into your cart. You can also go to My account > New Order to place an order.
4. Place an Order.
5. Our sales team will be in contact to confirm your order and delivery time.

To make your life easier, we recommend saving an order template.This will allow you to load your baseline order quickly into your cart in a few of clicks.

1. Add items to your cart.
2. Go to My Account > New Order.
3. On the right side of the screen click Save as Template, name the template and click Save.
4. Next time you wish to load your template you can access it through My Account > New Order > Load Template.

Note * Templates can be modified after loading, you can delete or add new items to your order. These will not be saved as a part of the template.
Note * You can save multiple templates.

Do you have set orders you want to simply re-order?
We have a super simple process to place re-orders.

1. Click My Orders. Accessible in My Account or the site header.
2. Click on View Details next to a recent order.
3. Click the re-order button and proceed to checkout.

How To Request An Account.

1. Go on our website Home Page.
2. Click on “Open Your Account” and fill the form.
3. Wait for the phone/ email of our Sales Team to finalize the creation of your account.

Once your account is created, you can log in and start ordering.

We do recommend saving your logins to have faster utilization.

Here's how you can view your purchase history, Deliveries, Invoices Etc. Follow These Step.

1. Go on our website
2. Login.
3. Click on the Account picto top-right of our website.
4. Click on my Account.
5. See on the left side your customer Dashboard.

You need more details, please contact our Sales Teams.

After placing your order, you will receive a confirmation email.

Our sales team will keep you informed of the delivery status of your order.

Depending on the type of delivery selected, you will receive a tracking number to follow your delivery.

You need more details, please contact our Sales Teams.

For better utilization, we recommend creating a shortcut to our website on the home page of your smartphone.

1. Visit our website
2. Click the three-dot icon or three bars in the top-right or bottom-right corner of your browser window.
3. Then go to "more tools" or "add page to"
4. Select "create shortcut" or "Home Screen"
5. Name your shortcut Repertoire Culinaire and click Create.

Products damaged/wrong products:
Please contact us.

For damaged products, we will need visuals and descriptions to proceed with your complaints.

Delivery issues:
Please contact us.